FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
How quickly do you ship out orders and what shipping method do you use?
What is the best way to contact you with questions about my order?
Please contact us using the contact form on our site. You might also check out our Superior Quality page to learn more about our process and the visual presentations of our spore syringe varieties.
Please note: we are a research website and will not answer questions about cultivation. Any communication that implies intent to harvest or cultivate Cubensis mushrooms will result in the cancellation and refund of your order. Additionally, future attempts to purchase from us will be denied.
How will my order be packaged?
Will I be notified when my order ships?
What is included with my order?
My package was lost or damaged, what should I do?
Is there a minimum required age to order your products?
Do you ship internationally?
What is your return or refund policy?
We guarantee our spore syringes. Please inspect your syringe(s) carefully before removing them from the sealed package. If you have questions about the varied appearance of our spore syringes, please visit our Superior Quality page for visual representations and information. While our track record is excellent, spores are living organisms, and by nature cannot be completely sterile. If you suspect there is a problem with your syringe, please contact us at support [at] pnwspore.com within 7 days of receiving your order and before removing the syringe(s) from its package. If it is determined a replacement is needed, we will immediately ship the replacement. In some cases, we will include a prepaid return postage label and request the syringe in question be sent back to us.
We stand by the quality of our product and strive to exceed your expectations while providing a premium quality microscopy specimen. We happily replace spore syringes if necessary.
*Correct address and name information is your responsibility. Please double-check the shipping address you have provided before submitting your order. Shipping information is automatically imported. Items returned or lost due to incorrect or invalid/undeliverable address information will not be refunded, but can be resent for an additional shipping fee of $8. In the event of a lost or stolen package, we recommend contacting your local post office.
WHAT IS YOUR RETURN OR REFUND POLICY for Microscopy equipment, books, and accessories?
Do you ship Psilocybe spores to residents of California, Georgia or Idaho?
Is my personal information and credit card data kept safe?
How do I view my spores using a microscope?
What is the best way to store spore syringes?
Can you answer questions regarding the use of spores for anything other than microscopy?
I think my spore syringe may be contaminated, what should I do?
**We do not discuss cultivation. This includes mention of substrate, agar, and mycelium. Communications showing intent to cultivate require us to block or cancel future orders. See our Terms of Service Here:
https://pnwspore.com/terms-of-service/
How quickly do you ship out orders and what shipping method do you use?
All spore syringe orders are normally processed and shipped M-F within 24-48 hours of placing and paying for your order unless otherwise specified. We ship all packages USPS Ground Advantage. Most package arrive in 2-5 business days.
If you have purchased Priority Mail postage, we will expedite the fulfillment of your order. USPS estimates 2-3 days for Priority Mail and has a great track record delivering within this timeframe, however, it is not guaranteed.
We cannot ship to the states of California, Georgia, or Idaho at this time.
Tracking is automatically sent to the email address provided when you place your order. Please be aware that some email service providers such as Hotmail, Yahoo, Proton Mail, AOL, etc. have a tendency to push automated emails to spam, junk, or reject them all together. If Gmail is your provider, you may want to check your “promotions” folder.
If you would like to purchase additional insurance, please email us prior to placing your order for a quote. Tracking and collecting your package upon delivery is the customers responsibility.
Your order will arrive from “PNWSC” in a discreet 8x6x2 corrugated box. Within your order, each spore syringe is individually packaged and sealed.
Microscopy supplies normally ship in 5-7 business days. Priority Mail shipping is NOT available for microscopes, books, and accessories. If you place an order which includes spore and/or gourmet liquid culture syringes, those items will ship separately and within our standard 24-48 hour window.
*Free shipping for orders over $100 applies to United States orders only.
What payment methods does PNW Spore accept?
- Credit or Debit Card: Visa, Mastercard, American Express
- Cash App
- Cryptocurrency
- Cash or Money Order (No personal checks. Certified Mail only)